Also there is an alternative diagram for soft systems as I'm not sure of the scale that will work from a distance.
https://docs.google.com/presentation/d/1vj82Bo_yvQgNqdmINhbehpbG9_3HN2z7HY-6ZOSsVgo/edit?usp=sharing
There is probably too much content now but maybe Quality Function Deployment could sort this out during the afternoon.
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