At the Online Information show I was looking for a chance to photograph the book - Everything is Miscellaneous. The FT must have had one stand too many as this one was unattended.

More photos at Flickr

There is a post about e-books on the InfoToday blog

I think e-books or access to content online has indeed made it for academics and related readers. More on this later.

I still can't find any London paper based reviews for 'Everything Is Miscellaneous' by David Weinberger. I realise I am repeating myself but I hope to raise this with the publishing panel around lunchtime. I asked the question on the Guardian Books Talk and the explanation so far is that London reviewers don't recognise hardbacks published in New York.

I think they should have a case by case sort of approach. This book in an earlier version was a keynote for this event. Now not much sign of interest in the book. Still on Amazon UK and video of similar content is on Youtube.

There is one photo so far on Flickr tagged onlineinfo2007.

Mine is not turning up. Not sure why.

There is web access in the press office. They have let me in as a blogger. Things are looking up.

Yesterday one of the free seminars close to the exhibition was about how to source business information from BRIC, Brazil India Russia China or emerging markets in general. It was seen as a problem that so much information is not originally in English.

As I understand it, the Wikipedia policy at the moment is to address the problem that not enough languages other than English are well represented. But here on the locally/globally blog it turns out that some people seek out English anyway.

There could still be symbiosis between various forms of structure and approach. The word "symbiosis" keeps turning up. No news yet on the voting for Japanese buzzwords.

More Googling on "Jimmy Wales Wikipedia" finds this in the jamendo blog-

Breaking news: Wikipedia announces Creative Commons compatibility!

Sylvain (Jamendo’s CTO) just got back from a Wikipedia/iCommons party in San Francisco where he taped a very exciting announcement from Jimmy Wales : Creative Commons, Wikimedia and the Free Software Foundation just agreed to make the current Wikipedia license (the GFDL) compatible with Creative Commons (CC BY-SA). As Jimbo puts it, “This is the party to celebrate the liberation of Wikipedia”.

There is some info from the Online Information conference keynote in the IWR blog.

The InfoToday blog will have more on this later.

Well the bad news is that Easy web access on Kensington High Street is about to become Easy something else. So I have gone back to Earl's Court where I know the deal is good. One Great British Pound then stay as long as you like. No return number though.

Link to Internet Lounge

There is a rumor that either Olympia or Earl's Court is about to become a giant Pizza Express with flats on the top. My vote would be to keep Earl's Court. It seems more like a high street.

Not much yet on Google searching with onlineinfo2007 . Karen Blakeman has a blog but only one post so far.

MyNews India have published my story ahead of Online Information. I was invited to contribute following stories in OhmyNews. I tend to keep text in draft and am often not sure whether to send in something ahead of an event or to wait for more definite information. So I sent the slightly speculative version to MyNews India and probably the eventual version for OhmyNews will be much the same except for the direct quotes. But who can tell? And they may get some other stories from Olympia anyway. Do send them in and don't worry about a variet of points of view. The editors can cope.

outline script bailrigg

This set of short YouTube videos shows the basis of a future video / chat show covering a conversation during a walk from Info21 to the Spicy Hut at Lancaster University. Further explanation later. Production standards to be improved if and when this can be explained to the resource controller.

Info 21 cafe, Lancaster University

Start of a journey to the Spicy Hut. Gather confidence in an IT project, supported through some vision of quality.



Route from Info 21, Lancaster University

Moves towards Alexander Square. Part of a journey to hold on to an IT vision.



Towards George Fox Building, Lancaster

Towards conference centre, and probably a critique of any project from many visiting directions.



Away from George Fox Building, Lancaster

Route returns towards Alexander Square. If it is not raining the tree could be a spot for some reflection.



Towards Management School, Lancaster

Further discussion may just make things more complicated. Look out for shape shifters.



Venue, towards Alexander Square. Lancaster

Another chance for reflection



Alexander Square, bookshop and library

Check out hard copy links



Leaving Alexander Square. Lancaster

From the newsagent in the opposite corner to the library. Another corridor, look out for sudden gusts of wind.



Institute for Advanced Studies, Lancaster

Could be a place to discuss language, or forms of realism.



Web and coffee at Institute for Advanced Studies

Almost like a proper cyber cafe. You may need a password. Wifi works ok at Info21.



Continuing Education

If there are still issues with the IT project, at least comparison with life long learning may reveal that someone is already doing something similar at home.



Towards the Spicy Hut, Lancaster

Shows the final corner. Can you still meet someone else and explain what the project is about? Don't worry about the food.

OhmyNews has now published my story on the ISO survey. They dropped the words "Quality Management" from the headline but otherwise most of what i sent in has been accepted.

China Leads Continued Growth in ISO 9000
New developments in information security

Possibly last year's version was not as likely to be published as it was less definite.

Continued growth in China use of ISO 9000
Mixed sector pattern in USA and UK

I hope to find response and comment on this story and the survey. I think it is a significant stage when ISO 9000 has momentum outside the UK and the history of BS5750.

ISO publishes survey for 2006.

I have tried to do a story on this for OhmyNews. I am not sure who reads OhmyNews. It could be anyone in English speaking countries but I think it is people near Korea who want to expand on use of English. So the China and Japan aspects of the recent survey could be interesting for them.

I tried before with a story about the 2005 survey. The editors found it too hard to follow for a general audience and I could not work out how to explain it better. For the 2006 survey I have tried to stick more to hard facts and leave the opinions and speculation for later.

There could be several stories from different points of view. In the UK ISO9000 is clearly in decline and there are people who claim this is a good thing. But on a global basis it is still growing and the sector specific standards have a base in at least one major country. To establish how the basic management approach supports learning only requires a few case studies that can be followed.

More later when I hear from the editors. The survey free version itself is a PDF.

OhmyNews have published my story on the LCC Futures Conference. David Penfold spoke about the Semantic Web as well as Web 2.0 and suggested ways to work with both. This is encouraging as to how the Online Information show may go. He chairs a panel discussion about publishing on the final day.

Apple was included in the discussion, mostly around the iTune University though there is no announced plan outside the USA and Canada. Deakin now teaches video editing as a standard part of journalism courses. Not very academic? Not in the newspaper recruitment spec? Maybe but surely they are correct. Check back next year for an update.





Apologies for the clumsy painting on the slide. Playing with the levels helped at first but it soon went adrift.

There is a new website following up a meeting on Changing Forms of Organisation.

It includes most of the presentations as PDF, mp3s of the talk and selected video. I did try to get there but it was fully booked. I think the website offers a fair view on what probably happened. Quality issues are part of the discussion. Leadership is seen in the context of organisation.

My guess so far is that the main difference between now and when the learning organisation idea was first considered is that the web is assumed to have happened. The talk is about the knowledge economy but I think the web is a major part of this. So IT is not something that is hard to introduce to an organisation if some some review method is supposed to exist. It is just something that has happened and will probably continue.

The site has a blog from John Burgoyne and a discussion forum. Also photos of the wall for starting ideas and post-it notes from the conclusions phase. A document summary is also on the site.

I have suggested a link with the Deming SIG at the Chartered Quality Institute. Terry Rose has given permission for me to load up his recent presentation on Language Processing. Something like this seems to be happening anyway but I think the theory is relevant here and shows where quality ideas can contribute.

One quibble so far. The photo of "the wall" includes a reference to Facebook and MySpace. I think these sort of sites may have more to offer than is sometimes supposed. They may not have a formal theory of learning design but they have just got on with it. Somehow the interface results in a lot of people contributing something. Let us hope the same is true for the Changing Forms of Organisation site.

Maybe I misunderstand what the words in the phot are about. Comment welcome.

"Quality" as language

Looking at the IAS blog and other online material about "Safety" I am more convinced that a lot of what academics write about quality is just about the word, not any sort of practice. As memory serves the book "Making Quality Critical" starts off with the claim that the word "quality" has no meaning. So maybe the rest of the book is just about how it is used anyway. If the project is to write about neo-liberal rhetoric it matters not what the instance is.

New blog on "Safety" from IAS in Lancaster

I have put a comment into an academic blog


Not sure if this is off topic already but I was interested to find this blog as I contributed to the earlier research project on the Knowledge Economy. I am interested in quality systems in practice and how this relates to ideas about learning organisations.

My guess is that most academics are interested in language, so what is meant by "safety" or "quality" is more interesting than whether defects or danger actually exist.

So my idea for a film is a conference introducing the Centre for Performativity Studies. In the openening scene the police turn up suddenly and the organisers are arrested. It turns out that all the credit cards used to book for the event have had unauthorised charges and £137,000 has gone through an identified account. A claim about "identity theft" through a wifi network is made but there is disputed evidence.

Quite what happens next I don't know, but at least things start with a clearcut problem situation.

===========

------------------
Professor Cindy Weber introduced the key questions for the program: how is safe living conceived today?

-----------

Dr James Wilsdon

The key question is: what is being smuggled in under the rubric of security, safety and protection? This does not mean turning to conspiracy theory as Adam Curtis, for instance, argues. How is security, safety and protection used to drive through policy decisions? From the perspective of science and innovation policy, there is a tendency to actually shut down debates even in the guise of opening up debate. The use of notion of risk is a good example since it often narrows debate down. The challenge of Chindia is also being used to drive policy decisions. We need to be suspicious and alert to these rhetorics of closure.

--------------

Professor Michael Dillon (Politics and International Relations, Lancaster University) looked to some of the wider conceptual issues to begin with. In a sense, we have discussed an architecture of security as an imaginary. It is a dominant imaginary.

Press release about Online Information

Online Information (4th- 6th December 2007 at Olympia, London) is pleased to announce that Adrian Dale, Managing Partner of Creatifica Associates,.as the new conference chairman for 2007. Dale commented, “It’s an honour and a privilege to be asked to chair the conference - whilst at the same time a challenge following on from Martin White.”

The Online Information Conference will provide a forum dedicated to learning, debate, professional development, technology reviews and assessments, expert discussion as well as case study presentations and the sharing of research results and opinion with over 30 sessions and more than 100 expert speakers.

The theme this year is "Applying Web 2.0 - Innovation, Impact and Implementation". Dale explains why this is so relevant for 2007-2008. “This year Online Information professionals will be "going mainstream" again. The world of Social Software has come alive this year and the challenge for the information professional is to show relevance, leadership and professionalism in this fast moving consumer market. We want to avoid the "bubble" and the "consumer froth" which we can leave to the market place - this conference is about what comes after this - deriving real business value from the opportunities that are coming for free, well, nearly free!”

Not much of a mention for academics, though some university librarians will be there. Maybe "leadership" is a word to work on. There is not much about quality and organisations in the material so far but I think "leadership" might connect with this.

Moving media discussion to readG

This blog has been covering media recently but this will reduce. I plan to move this to another blog about reading the Guardian.

The book "Everything is Miscellaneous" could be about academic writing or newspapers or both so the discussion around media helps to break down distinctions between disciplines such as learning and quality, and between academics and practitioners. But the media bit is off topic for thios blog to a large extent so there will be less of it.

Reading the Guardian includes the media section that covers most of the UK media in a global context.

"Kids are not stupid" claims forum leader.

David Brunnen, forum leader for networked services, part of the communications management association (CMA) has made series of claims in the September issue of Networking.

"Good news that in the sometimes wierd world of Web 2.0, youth-led innovations like Facebook are being translated into new services for business."

But wait. There is more.

"According to sources close to their deadlines , the shock for the media industry is that they've not noticed that kids are not stupid."

So if this is true about building trust in media, it could also be true for education. Start with where the kids are at, and design around it.

On the other hand it would have been nice if the case for socially constructed methods online had been better accepted and resulted in more funding for projects. But it just seems to be so that the example of what is already happening is more persuasive.

One more quibble. It seems to me quite strange how much money some people are prepared to pay on ringtones for mobile phones where the sound quality is not really that good. But there may be very sensible reasons for this that I just don't understand.

I am having another look at Squidoo and Eurekster. I tried out editing often a while back, then lost track. But a check on Alexa shows they have grown over the last couple of years.

There will be a version of this post with a bit more technology included on the drupa2008 blog but the Adobe MAX event is an occasion to just list some options for online collaboration or forms of publishing. I have been working on a page about a possible eTEN research project. This was around the Adobe project for server software and PDF. At the time I saw PDF as central to the move of documents online. PDF has all the function of paper. But recently Google docs are showing that the format of the page is not that crucial if it is the text that is central to collaboration. Adobe have now bought Buzzword and it looks as if this will work ok with the same sort of collaboration as with Google docs plus the display and design of pages as they would print. By the way I don't see these as competing too much ; both ways of processing words would suit some purpose. Adobe seem converted to the Google model of free online apps supported by adverts. It is unclear whether the PDF approach will also change. In my opinion the acceptance of PDF for online collaboration has been delayed by the very high prices charged. LiveCycle is only really promoted to a few banks and some governments. Perhaps PDF is only required in a corporate setting for security and signatures etc. It may just stay rare and expensive while Flash is promoted on another model.

Most of what was announced at MAX is still beta. Actual releases next year. So my view at the moment is that it is not really possible to design any learning situation given the rate of change in available formats and software. The next few months are a time for observation and experiment. There is a relevant theory of learning no doubt but this may be clarified later.

On the drupa2008 blog I have suggested that the London College of Communications do their Futures conference in reverse order, putting print in a web context. The publishing bit in the middle could link to discussion at Online Information. I don't understand how the courses are organised at LCC but for some reason the issues for the panel at Online Information seem slightly distinct from the Digital Print World conference.

So in a mild attempt at time travel, here is my question for the panel. In real life this will be asked around lunchtime on December 6th towards the back of the hall in Olympia.

What to make of the London printed reviews of "Everything is Miscellaneous" by David Weinberger. So far as I know there have not been any. There is no UK publisher but the book is available from Amazon UK. Is there something about books such as Andrew Keen's "The Cult of the Amateur" that appeals more to the sort of people who edit review pages? Since David Weinberger gave a keynote two years ago for the Online Information conference with similar content, is the lack of book reviews evidence that the conference is of very little interest for the world of London literature?

My impression is that the Swicki is working ok. So the idea that there is a link between learning and quality could be valid. I will try out putting that more definitely. Quality systems work as people learn from them or in them, maybe it is more about learning design or the learning is accidental. So I will arrange other blogs and claims as if this is a reasonable assumption for a while.



I have just done a search on "learning quality" in the Learn9 Swicki. The results are ok. I am not surprised that a European project turns up. The continental universities are serious about online learning and using quality ideas as part of this. The concern is quality in support of learning but this is probably as good a context as any to find out about learning within quality, the concern I started out with. Of course "non-learning" and system failure are just as easy to study. There may be more data.

I have tried out a post about forms of knowledge on the Guardian Talk. I have posted a series on the QR funding part of research assessment. Some academics have helped to explain things. It is a way to find out what they think about quality.

Also on the learning with ISO 9000 log there will soon be something on forms of knowledge that might overlap. The current debate about amateurs that mostly comes from professional journalists strikes me as related to discussion by academics about mode1 and mode 2 knowledge. My own interest is in quality and I am gradually turning to forms of journalism rather than attempt academic writing. Most quality theory has come from practitioners. The web is changing the location of styles of knowledge. If it turns up in a Google search it may be from a journal, a magazine or just a blog or something. Continues on blog.

Since writing that I have had a printed promotion for the Online Information Conference and I think it will leave it as open as possible till then. The keynote speaker is Jimmy Wales and the topics are all "web 2.0". It seems a good chance to talk about validity claims in a wider context. I'm sure some form of quality will fit in there.

There is every chance that the Hunky Mouse or someone from Newswireless will turn up and report. Could Guy Kewney revise his views on amateurs given new discussion on user generated content?

There are speakers from universities so I will contact others and see what they think. In 2002 there was a "Manifesto: Towards E-Quality in Networked E-Learning in Higher Education" but I don't know how this has developed since. Is the word "quality" part of this? Chris Grey wrote "Against Learning" (PDF file)in 2001. I got the impression the web was part of the learning he was against.

Academics may not recognise the conference as carrying weight in their discussion. There is still no UK review of "Everything is Miscellaneous" that I can find though I think a keynote at Online Information is worth some consideration.

I have had an email invite to a survey on e-learning, or rather whether the term "e-learning" should vanish and just be known as "learning". Strangely there is also another term "technology-enhanced learning". This seems to have been recently invented by academics looking for another discipline. Hey, this is just a blog don't take offence. I have sent a reply and suggested "the web" as a term that is in use. It seems obvious to me that some form of learning is involved in using the web. One problem is that "education" is associated with institutions. In the UK there has recently been less emphasis on adult education other than basic skills or through employment sectors. So I think the web should be part of the mix.

It is making more sense that the Online Information show can be imagined. I might as well assume it is happening now or last week. Also I have managed to read all the way through "Everything Is Miscellaneous" by David Weinberger. I do read some books by the way. I do not spend all my time watching TV or online. Just most of it. But I still read newspapers and magazines and sometimes a book. Usually they have some kind of typological guide or outline. "In this chapter you will discover x y and z" or an introduction that sums up the main points. In this case there is just a long continuous text with occasional breaks for a chapter heading. Maybe it is thought this is how a book should be. Based at the Berkman Center, Harvard Law School and a frequent keynote presenter at events such as Online Information maybe he thinks that speaking without interruption for an hour or so at a time is no bad skill and printed text should have the same effect. Not that I'm complaining about the content now I have managed to read it. I just think there should be a route map.

One thing disappointed me, the representation of people who work on quality assurance. An imagined character, Carla (page 160), has just one line. "I'll be making sure what we build meets company standards." This is in a chapter on "what nothing says", how fiction communicates more than our information about people we know through work. My own view is that quality assurance can be more than this. Maybe I should turn to fiction for a Carla who would guide the team through the next morphosis.

Jimmy Wales, scheduled to present this year's keynote for Online Information, is quoted on page 136. "I'm not all that interested in French philosophy. An article is neutral when people have stopped changing it."

Wales is currently working on the Wikia search engine. One of the principles is quality ( as well as transparency, privacy and collaboration).

"* Quality - Significantly improve the relevancy and accuracy of search results and the searching experience."

Discussion so far points out that search engines sometimes turn up mostly commercial sites : social networking sites suffer because people use the wrong tags : there is plenty of room for improvement.

It is a mystery to me why Weinberger's book has not been more widely reviewed in the UK. That is, reviewed at all as far as I can tell. It is now available through Amazon UK. On Huffington Post Weinberger recently explained why there has been media attention for "The Cult of the Amateur" by Andrew Keen

How could they not feature an author -- a former dot-com guy no less -- who says that the Internet is killing our culture, as his subtitle puts it? Even better, the culture the Internet is supposedly killing is the mass media's presented in its best light -- the home of poetry, opera and fine journalism.

Some points from his own book are repeated but there is support for some of the points made by Keen.

Keen's best case largely fails. It's strongest at pointing to the strengths of the modern ecology. Some institutions that have nurtured talent are likely to go bankrupt. We do not yet have replacements for some of them, and it's possible that for some of them, no economic model will emerge that will enable them to continue.

So this is interesting for business students as well. The Wikipedia may not have a normal business model but it seems to survive. Online Information will include some discussion about publishing.

This post is going away from theory and into news but maybe the time is right for this. The Online Information conference in the first week of December is a significant event. With stands for university presses including Oxford and Stanford there is potential interest for academics.

A couple of years ago the keynote speaker was David Weinberger, author of the book "Everything is Miscellaneous". My main interest in this is to at least break down the divisions between learning and quality as academic subjects. Just enough to make some connections.

The news is that this year the keynote will be from Jimmy Wales and cover "Web 2.0" , whatever that turns out to be.



It surprises me that "Everything is Miscellaneous" has not been reviewed by the Guardian. They have covered a book on the "Cult of the Amateur". Maybe this is better suited to the views of proper journalists such as Victor Keegan and Tim Dowling. So far as I know there has not been a review of "Miscellaneous" in Information World Review, although "Amateur" has been together with an interview.

Screenshot of search on Guardian shows that "Miscellaneous" has only been mentioned by Jeff Jarvis, in 2006, before the book existed. So what is the point of a book format? Available from Amazon UK ( special offer includes the Amateur one as well if you are really interested). Is UK review space limited to London publishing? What is going on?



Discussion continues online. Olympia in December is actual space.

There is more happening around the discussion of expert authority in a web context. On this blog I still think it is worth repeating this, just to create a space where quality and learning can be seen as related. It is the view of distinct academic subjects that has been a block on this.

Today's post, actual through the letterbox hard copy stuff in cellophane, included Information World Review. Splash next to the front page title- "The Wicked Web 2.0 - Culture Killer" . This is a bit loaded. I have not given up on dialogue through Guardian Talk but have decided to concentrate on this blog. So in future most words will turn up here to avoid repeating things. But today, here is a copy from Guardian Talk

Information World Review has joined in the publicity for Andrew Keen's book. "A book is a fitting medium to argue for a reassessment" writes Mark Chillingworth. This is a very fair point. This stream of thought is coming from the print world. I am not sure Victor Keegan was right to say it represents any trend on the web.

In an interview, Keen says "We need to re-install a principle of authority. The mainstream media and experts can civilise the web."

Presumably Guardian journalists support this view of experts and mainstream media. Who knows? They rarely join in this sort of Talk.

I may continue to add to this topic but probably will kepp my own blog more updated

http://www.learn9.net

By the way, as far as I know there is no IWR review yet of "Everything is Miscellaneous" by David Weinberger. As mentioned before, this is a proper book. Continuous text with an index. Maybe this will have to wait for UK publication. The US version is now on Amazon UK.

Also similar points on the chatspace for NewsWireless. Guy Kewney recently wrote about the threat to journalism from user generated content on the web. However NewsWireless seems fairly open to contributions.

A printed version of Information World Review has arrived, dated for July and August. The opinions are a bit exetreme in my own view. Web 2.0 is linked with the words "wicked" and "culture killer". That is just the splash on the cover. The review of the book "The Cult of the Amateur" by Andrew Keen is headlined "The monkey cult destroying the temple of knowledge". It opens by comparing the web to "infinite monkeys ....perpetuating the cycle of misinformation and ignorance". The recent views in IT Week from Guy Kewney seem fair and balanced by comparison.

In an interview with Mark Chillingworth, Andrew Keen said "We need to re-install a principle of authority. The mainstream media and experts can civilise the web."

Strangely the same Mark Chillingworth writes an editorial about a recent discussion panel on Web 2.0. "My hat goes off to the information professionals....who put their hands in the air and admitted they didn't fully understand the technology and the issues it presented to their working lives."

So what sort of authority do they have? There could be some sort of dialogue with the people who have been using the web in ways now described as Web 2 or whatever.

I am not sure who finds this topic. There seem to several routes from the Newswireless pages. So here is a link to my own blog, which may be more likely to be updated-

http://www.learn9.net

Also there is a comment on the IWR blog. I don't think they have reviewed "Everything is Miscellaneous" as yet. If I'm wrong another comment should turn up.

I have previously come across the Information World Review mostly through the Online Information show. It now seems to put more emphasis on print than I had realised. The case made about "The Cult of the Amateur" seems to get attention just because it is in a book.

The Online Information show would be a good time to talk about online information.

I will do a course later this month on autobiography, part of the summer school at Lancaster. The first slant is as a situation. More chronology will follow later. I have included some time travel, taking in up to drupa next year.

Jeff Jarvis on Buzzmachine recently described the possible consequence of web availabilty for education.

"I keep coming back to the idea that the next institution to explode — after media, advertising, consumer companies, politics, and government — is the academe. This will have profoundly disruptive implications for both education and research. But why shouldn’t educational institutions — especially publicly funded ones — follow the lead of MIT and other universities and put their curricula online? And wouldn’t it be ducky if there were a good, standard infrastructure for doing so and even for joining in with other online students? And, of course, why shouldn’t we all be able to create courses to share?"

This interest me as it would change the way people think about learning and quality, and the way that print fits with the web.

My guess is that Nature will be at the Information Management Show or Online Information. They both have a blogger stream in the free seminars that are on the show floor. I get confused as to which is which.

Guardian Education this week has ann article about Nature Network and a quote from Dr Timo Hannay, director of web publishing at Nature Publishing Group.

"We are increasingly seeing the online world with its informal rapid communications complement the slower, more formal communications of academic journals. There should be a way of measuring the impact of a scientist who posts comments on a site like Nature Network. These could be added to their publishing record for the research assessment exercise [in which every active researcher in every university in the UK is assessed by panels of other academics]. I think the funding bodies will see that these contributions add to the scientific knowledge base."

Previously I had thought of "Research Assessment Friendly" knowledge and "search engine constructed" knowledge as two different things. They could be complementary but I have not previously come across anyone suggesting the web be given the sort of credibility suggested here.

I would welcome it because as the management learning establishment still have little time for quality as a topic, still less recognition as a subject. By contrast any discussion coming out of real situations can often cover both learning and quality.

I am starting to include more in this blog about the nature of the knowledge that is on the web. The actual book, "Everything is Miscellaneous" has arrived. It is now on Amazon UK. Last weekend was the third forum on citizen journalism organised by OhmyNews. Very little coverage so far, but the issues keep cropping up. Proper print journalists seem to be getting upset.

Latest example, Guy Kewney in IT Week.

Headline - Warning: user-generated sites may contain nuts
Real news and informed opinion are being drowned out by conspiracy-fuelled drivel

selected quote -

User Generated Content makes these people think they have a point worth making and allows them to make it. This is a recipe for mob rule, not intelligent consensus.

"Real News" on NewsWireless has included a story about Hutchison which was denied and then appeared not to be valid. The explanation came out that the prediction was essentially correct except that Chinese beliefs in the benefits of a new year had led to a delay. Very entertaining and easy to read, but surely there could be a bit of tolerance for bloggers from real journalists such as these?

Serge Ravet has posted a Google Doc including the original formatting. This is fantastic as it would have taken ages to guess.

I have highlighted the bits that jump out. There will be more on the website later.

This is a Green Paper about eQuality. There was an awards event in Paris in January and this paper was written later. So the meaning of the word is still for discussion. Any scope that includes learning, quality and technology is helpful for me.

Checking out the links on the website I find that the various European quality research projects seem to have combined to support a Quality Foundation. Here there is a wiki with several texts.

My impression is that the discussion has gone a long way in combining ideas about learning and quality. I am trying to reformat this text to get a better idea of it. It is very encouraging so far and may be a base on which to reorganise other material.

The book "Everything is Miscellaneous" has been published.

There are extracts and versions and reviews have started. See the blog for links.

there is also a video on Google



I will come back to this later.

What interests me is the possibility of breaking down the gap between learning and quality as academic subjects. On the web my impression is that many people search on either word and maybe both. But academics in the UK at least who are researching learning tend not to be interested in quality except to critique it.

I have found a couple of links following an article in yesterday's Guardian. Michael Rosenblum has a copy of most of an article by Ian Reeves, who has some video on his own site.

Rosenblum is quoted as distinguishing web 1 as based on text and web 2 as based on video. Personally I find the use of webs 1- n confusing but the idea of a text web and a video web is interesting. The video on Ian Reeves site shows several examplesof newspappers moving to the web. Jeff Jarvis believes that video is suitable for conversation but I don't really expect US candidates to respond in detail to every post on YouTube. Text still has some scope, even if email exchange started in web zero.

Today Adobe announced a new Creative Suite ans I am struck by the low priority for print. My guess is that most people still relate to hard copy. But 'design' seems to be one of three words, the others being web and video. Within 'design' print is hanging on with mobile devices. The most recent figures show sales of Flash to device OEM as about 2% of Adobe revenue. Postscript sales are included with 'other', totalling about 10%. So somebody expects the mobile video aspect to grow fairly rapidly.

"text web" relates back to hard copy. "video web" may not. Except that if flying type is included in the animation I hope knowledge about typography survives somewhere.

I am posting this in learn9, about learning and quality, and in drupa2008, about whatever pre-press is supposed to be doing, and in a Guardian Education Talk comment about QR. I still don't understand the UK academic approach to quality but when a new set of students arrive one day expecting to borrow cameras from the library there must be some way to manage the transition.

I have had another look at word clouds and search engines. One reason is that the websites I have worked on have limitations. Based it the UK they are always going to have less scope than the US sites on similar topics. Planet PDF and PDF Zone get more news and have more resource. Stats so far show that the UK audience is usually less than 20% of the site intended for the UK, even with an opening screen suggesting going to the dotcom site. So maybe now there is some broadband in the UK there could be less diffence between them. The dotcom could be more about Flash for example. I have written on drupa2008 about my difficulty keeping up with Adobe. I realise there is some point in Flash but I think the UK is still slightly into hard copy.

Anyway, the benefit of search engines is that they can include your own site and others. So the people coming to it get a range of sources even if one website is not updated. I started last year on Swickis and Squidoo lenses. It is easy to lose focus through this but I managed a 'Hello spiders' diagram that had some sort of coherence.

At Google University last year I got a freebie introduction to adwords so tried to promote this hello spiders diagram page. It is clearly too complicated as my 'quality score' has gradually dropped so that all the words are inactive within the budget. So I have tried a simplified version for Google Customised Search. Gradually Google offers enough to absorb most of what is happening. Their webpage creation tool is pretty good so I have used that. It started as a personal homepage which is ok as I can relate to most of the issues around the search engines on it.



Customised Search Engines start here.

So far it seems to work ok.

I am also working on a Google doc following up some ideas from last year. There is academic study on how the weak links of the web change views on communities of practice. I have not been able to follow how this relates to practice, but these search engines with social aspects may demonstrate some issues after a while.

I have started to think about updating the Acrobat Services sites. Relevant here because the technology around PDF is now a useful part of learning and documentation. Over the last few months I have got more into blogging than websites. It is easier and more provisional. Also I have not been settled in a view on Acrobat 8. It is too much about Flash. Now I know a bit more about Mars I have come to accept the Flash aspects. Apollo runtime is now available and some of it looks ok. So I realise what I am interested in fairly retro for the current Adobe direction. The dotcom site could expand into the Flash aspects of what is now Acrobat. The UK one will stay close to print, at least until drupa.

Last week I was in Lancaster and I had a look at the campus again. The new IT building is still a major feature and there is a lot going on to promote IT companies and projects. I think quality ideas could fit with this. I didn't check out the Management School but it should be possible to work on some kind of 'performativity' that is accepted to some extent. As in wifi should work some of the time, for example. In the cafe at the top of the building it is working fine.

Encouraged by feedback so far on Google docs I have merged two bits of text that may start a new connection with management learning as a subject. One is from an earlier proposal relating quality to FE and the other is the last part of a paper on the knowledge economy. Current version at Google docs.

I have revised a Google doc on eTEN to include some ideas on learning.

While checking the links I found a new vision statement from Kaleidescope.

There is reference to quality but it seems to me that there is no recognition that quality relates to the output of organisations.

(TEL means Technology Enhanced Learning. see previous posts on why I think using just the word "learning" is more useful)

"The role of TEL is to achieve the improvement in the quality and reach of education implied by our highest aims for education. Improving quality means using TEL to change the way learners encounter and engage with knowledge: it can rehearse them in the high-level cognitive skills of negotiating ideas, exploring systems, collaborating on projects, constructing their own representations of knowledge. Improving reach means exploiting the internet to bring wider access to knowledge and communities of practice: technology can bring far greater flexibility to the ways in which learning and education are conducted."

However there is some reference to the idea that organisations can learn.

"In a changing world it is organisations’ and individuals’ capability to learn, rather than simply their access to information, that determines socio-economic development."

My impression is that the work around the "learning organisation" is no longer a priority for academics. One consequence of informatioin technology could be changes in the organisation of universities. An explanation of the apparent lack of disruption so far could be the effective resistance from individual academics. Opposition to any quality theory is still well established in the UK as far as I can tell.

The statement recognises practitioner knowledge so there may be scope for exchange with people working on quality in other organisations. However it is described or whatever theory people start from, it seems to me that any effective quality system involves some form of learning and that non-learning explains much else.

"We see ‘knowledge’ in two different ways. It may be seen as something fairly stable – the expert view, the common knowledge, received wisdom – which is to be passed on, enabling us to learn from others. It may also be seen as something quite unstable - the product of our experience, practitioner knowledge, local wisdom. There is a continuous interplay between the two - we rely on stable representations and treat knowledge as independent of context, and at the same time have to engage in 'work' to make sense of them in a particular setting - then creating new stable representations and so forth. The two types of knowledge are complementary."

Previously I have thought about this as "Research Assessment Friendly" knowledge - usually abstract and confined to one discipline- and "Search Engine Constructed" knowledge, usually coming out of a problem situation. There is some connection with mode1 and mode2 but it seems there is no current claim for e-learning as potentially mode1. One problem is that many articles are still only available in journals that are not public. Google Scholar finds an increasing amount of stuff from conferences and university archives. For making connections between learning and quality, what can be found through Google is probably "good enough" and what cannot be found may be mainly intended for academics anyway.

Latest version of draft story for OhmyNews on Learning Technologies.

This will change over the week. Probably finalised at the weekend.

Please add comments if there is something you would like included.

I have had a mailing shot about a conference in Dublin in March, Computer Assisted Learning.

It seems to be about why technology has not been disruptive so far in education.

There is mention of 'informal learning' but it may be mostly about educational structures.

My guess is that if you include all forms of learning there has already been more disruption than is realised in academic research.

I had a look at Computers&Education in St Luke's library. Print journals make a break from the screen. There is an interesting article on 'Rethinking scaffolding in the information age'. More on this later.

The article was recieved 27 May 2004 and accepted on 24 Jan 2005. Claimed publication date April 2007 so not sure when it was actually available.

I wonder if Elsevier are aware of any 'disruption'.

I have done a draft story about Learning Technologies for OhmyNews

Not sure I have been clear enough about my intention. If there is not some comment about quality from a credible source I might not make it up exactly, but add a comment of my own. I think there is some basis to suggest the Learning Technologies show is moving towards quality but it may need some probing.

Please add comments here or get in touch if you would like to edit the text. It may end up in OhmyNews.

Back in the Easy Cafe on the way to Olympia. I almost forgot that I plan to do this year in reverse so far as online is concerned. So a quick Google has recreated some of the Online Information show through the IWR blog.

The first few items show a bit of a pattern.

There is now a UK version of Pubmed Central with technical support from the British Library, University of Manchester and the European Bioinformatics Institute.

A link to blogger Peter Suber reports a decision by libraries in Norway to just say no to Blackwell charges.

And Wolters Kluwer have decided to put their education publishing up for sale.

My guess is that some people in journal publishing may be close to deciding that the 'creative commons' sort of approach is reducing the chances for ample margins.

Search on 'BETT, open source' in Google News shows there is a debate on what sort of discount might make Vista sensible at some point.

More later.

I have been looking at the 'Technology Enhanced Learning' project that is now part of Teaching and Learning Research. They have started some seminars and two of them are available online.

My opinion is that 'learning' is an adequate word even if used casually without formal agreement on what it means. I think the web is now widely accepted so even adding an "e" serves no great purpose. coming up with the term "technology enhanced learning" seems to be making it more complicated just to invent a subject. I recently found a tape of a Douglas Adams talk on Radio 4 where he explains that "technology" is a word used about something that is not working yet. So electricity is not technology. Nor is the web a lot of the time.

The EU seems to be the source of this new term so I have looked on Google and found a Cordis page explaining a bit more.

"With the shift towards the knowledge society, the change of working conditions and the high-speed evolution of information and communication technologies, peoples' knowledge and skills need continuous up-dating. Learning, based on collaborative working, creativity, multidisciplinarity, adaptiveness, intercultural communication and problem solving, has taken on an important role in everyday life. The learning process is becoming pervasive, both for individuals and organisations, in formal education, in the professional context and as part of leisure activities. Learning should be accessible to every citizen, independent of age, education, social status and tailored to his/her individual needs.

To meet these social challenges is a leading issue of European research on the use of technology to support learning in the 6th EU Framework Programme for Research and Technological Development (2002-2006)."

Why not just accept that the web is part of this and stay with this as a description of 'learning'?

The seminars seem to be looking at research for designing learning environments. There is a lot happening on the web already, some of which can be described as informal learning. I think that engaging with the web in general could be a useful form of 'research'. There was mention on the video of 'the educational blogosphere' but I got the impression that the printed journals were the centre of the discussion and that 'technology enhanced learning' is on the way towards becoming another defined subject.

I have done a Google doc as a draft for next year. Thinking about online in reverse order makes more sense as it puts the digital print and then the bookfair after the online information.

This will make more sense later.

The Information Today blog has a lot of photos and pretty full coverage.

Commenting on the keynote, Michelle Manafy writes

"I won't go into a lengthy analysis of my first impression of this sprawling and dislocated show (uh, right now I mean physically as the show is so far from the floor--but we'll see if I can draw larger inferences from this comment later). Anyhow, first take from the keynote: something we’ve been saying at EContent for a while now… content is not just that which is produced proactively AS content. This is too narrow a view and will limit the success of any organization. All organizations must view content as, in large part, a byproduct of doing actual work. Keynoter Thomas Stewart from the Harvard Business Review, sees three types of “knowledge”: instilled (yielding smarter products), distilled (knowledge turned into a product), and black box knowledge services (we know a lot about what we do and can help you do it too). I’d extend it to content, quite happily: knowledge collected as a byproduct of your employees’ work or better, as a byproduct of how your customers use your product, services, or even content can help you work better and offer them more."

So knowledge is in the context of work, or at least some form of activity. I'm not sure if the academics at the show accept this, but it makes sense for me.

This report from CMS Wire shows connections with Web 2

Found through Google News

The Information World Review blog is covering the main points from the conference. See previous post for link.

I have added a comment to a general post so I now know the first official blogger. I am not sure if the IWR blog will cover the free seminars tomorrow on social software, blogs etc.

More later. I have got as far as Easy Internet Cafe on High Street Kensington. So next post may be from the actual show.

Online Information this week. I am still in Exeter but plan to be there Wed and Thur.

I have done a draft article for OhmyNews.

Please add comments here if you have something to add to the draft. You may be quoted in an eventual story. Deadline over the weekend.

The November e.learning age includes an article by Donald Hunter suggesting that education is struggling to keep pace with student expectations about technology and presentation. Mobiles are assumed and Google is familiar. "Simply put, today's students learn differently to previous generations. They have come to expect information to be presented in timely, dynamic and entertaining forms."....."deep down we expect students to learn the way we did"..."what this adds up to is a paradigm gulf that separates students from the learning experience."

This is confirming the idea that I should just take a look at what is happening, rather than worry too much about the theory behind a design. I have so far more or less ignored the conferencing features in Acrobat 8. I still think the JDF for print is worth continuing with but I have written in the IPEX 2002 blog about imagining some time travel to move the world of print on towards 2008. More on this later. it may make sense eventually.

So I hope to spend the next few months observing what happens with forms of collaboration such as Breeze or now Acrobat Connect. It is not yet available outside the US. It seems to me to combine featurea available elsewhere. The whiteboard idea, videoconferencing and internet chat or phone are all available and have been for a while. I still prefer text but this is probably dated so is due for reconsideration.

There are some reports coming out about the Web 2.0 conference in San Francisco. I am struck by this photo of Eric Schmidt, CEO of Google, by JD Lasica from Ourmedia. He looks the part for a solid business event. Last year Tim O'Reilley in a suit was not quite as convincing.

I am not sure how Google will be seen during the Online Information event in London. A couple of years back there was some resistance to Google winning an award. There is still some opposition from publishers to the idea of scanning books. But it is clear that Google is viable so there is a base of people working with them even if that is not an overlap with the entire Online Information world.

Recent posts in other blogs connect with learning.

In IPEX 2002 I have noted that the availability of Acrobat 8 is a defining moment for me in that I realise what I like about all the previous versions. The addition of Flash through Breeze or Connect is not really what I am expecting and I don't yet see it as engaging. Making the server support for collaboration in PDF avaiable at a price more people could consider would to my mind be more of a welcome change. The effect though is that I realise I am now ok with online documents as PDF replacing print. The PDF design on screen is familiar froma paper experience. Breeze and Flash are moving us into video and animation. I am slowly getting used to this and am not at all convinced that it helps collaboration.

Also on wifi Exeter I have come to think that wi-fi is not contributing to festivals in real space and time so mucgh as extending the normal web outside of space and time. Not sure how this works as learning but the effect of video on YouTube and Google appears to work as souvenir and promotion of future events. More on this later, maybe linked back here as learning.

I have now started another Google custom search engine on JDF. This is still a major concern. I may be going back in time but hard copy is still a lot of what is going on. The main group still stays as PDF-IS9000-quality-learning. JDF is not as widely known as PDF so could put this out of balance if added.

Google are linking to an article by Eric Enge on how to do this customising a search engine.seems somewhere between quality and learning so I will keep coming back to this.

The search engine approach is making more sense but I still don't understand the theory of it. The 'Network Management Learning' discussion has questioned 'communities of practice' as an explanantion of the web given the weakness of the links. Search engines are about as weak as links can get.

There is a lso a lot of theory about language and contested words. The ones that are interesting for me at the moment are

Antiperformativity

Co-op

Learning

Engagement

Communication

These will come up more in the swickis than in the Google customised search engines (GCSE may not take off as a term in the UK)

Google co-op? Surely it is a quoted corporate? It may not have done any evil as yet but there could be more pressure on it if the sales growth ever hits a bump. We just don't know. Meanwhile the ICA has a claim to the co-op word. Whether the ICA has taken web technology as far as it might is another question that can be returned to.

Chris Grey has written 'Against Learning(PDF)' in a way that prioritises education as in established structures and disciplines. A search engine about 'learning' is connected to online even without an e as in "e-learning" or some other new set of words. It may include informal learning or just adult experience. "Anti-performativity"

"Engagement" is a word Adobe use to describe a new platform including Flash as well as html, pdf and xml. My problem is that I don't usually find Flash engaging. Not just the annoying banner and popup ads. Flash paper is likley to be followed by a reader that moves PDF into Flash. Maybe some people will like this but there is no way to copy text out for your own comments or to combine with something else and construct new meaning.

Video is ok as such and I realise Quicktime files are usually larger but it is possible to edit them. Streamed Flash content has gone. Maybe this is good for content owners but it is not engaging.

I have yet to meet anyone from the London College of Communication who would not prefer to back to the College being known to be about Printing. Maybe the word 'communication' has yet to be explained and promoted. Maybe other words would help explore this. The 'Knowledge Based Economy' may have started with printing. Maybe earlier but print technology gave it a boost. I will try to check out the KBE again. It may just be mostly words but there may be some basis as well.

I have started some search engines with the new Google approach to customisation. I still think Eurekster and Swickis will survive as they are more like a network. The design tolerates muddle and ambiguity, at least the way I use it. The Google approach seems to be looking for where to concentrate for maximum traffic. This is not always the best way to make new connections or allow for changes.

On the learn9 site there is a diagram 'hello spiders' where the swickis more or less fit together.

The Google ones are just about four things -PDF, ISO 9000, quality and learning. There is an overlap but you would have to do the same search in more than one of them. this assumes I manage to build some influence into them eventually. So far they seem to largely follow the main Google system.

'Learning' seems to me to be a good term, the fact this is an online search engine is enough of a clue without using e-learning, or ICT, or technology enhanced learning or networked management learning or information systems or whatever is claimed to exist at the moment. Last week at the LCC Futures Conference there was a fairly convincing case made that most e-learning projects have failed in their stated intentions as designed. However in the discussion on web design and Web 2.0 there was frequent use of the word 'learning', just to describe something that happens in normal life. Normal life includes the web so the technical term may be 'blended learning' though 'learning' has a meaning for most people.

There is one about ISO9000 as I realise this is still important. The learn9 swicki gets more searches on this than I expected. The 'quality' one will have a much wider scope, including critique of ISO9000 and alternatives.

There is another one about PDF, a scope that includes print and web. As an Adobe fan, i try to keep an open mind about Flash but I think PDF will be a focus for a while yet.

Links to the new search engines-
PDF
Learning
ISO9000
Quality

Trying out how to embed video. The link works ok in the previous post but I am inspired by an example on Buzzmachine from Jeff Jarvis.

So here is a copy of some YouTube code-

Email may not be junk. I recently got a newsletter from Epic that makes more sense than most of what I come across about e-learning. Steve Barden's article is headed "Latest Leadership Thinking – Let 'Me' Be Your Leader". It looks at how informal learning is taking advantage of technology.

"To a great extent I think the learning culture in many organisations has moved faster than the culture of training. Learners have taken to doing it for themselves through Google and a whole range of new online collaborative resources and tools. Informal learning has eaten into training territory on the back of this online expansion and significantly affected the learning culture."

It seems to me that YouTube could be included here. There is some mindbending rubbish but also some detailed instruction. Until recently, searching on "Bert Jansch" found almost nothing by Bert Jansch but several home videos of private performances. There is an extensive discussion including requests for detailed views of how a tune is played. See for example . The comments include some criticism that is then accepted, so don't take this as the best example for the little finger.

The discussion also covers the correct spelling of "Anji" or "Angie" quoting use over fourty years of history. "Angie" may be a different tune, only based on work by
Davey Graham. Since October 5th there has also been an extract from a BBC4 tv session. This may reflect the new acceptance of YouTube or it may not last very long. Suggest Bert Jansch fans check it soon.

If this is the "new thinking on leadership", we seem to be going back to some of the ideas around the "learning organisation". Energy from people directly involved in the process, that sort of thing. Maybe the Epic thinking is for practitioners and academics are finding "leadership" more interesting as a focus. YouTube could offer some stories for more than one approach.

I have added a poll at the Squidoo lens on W.E. Deming.

It asks if the Deming approach ever been tried in the USA?

It is known that Deming was listened to in Japan in the 1950s. Apparently he was listened to by Ford and others in the USA in the 1980s. Did they actually understand what he was saying?

Keep scrolling down, the poll is at the bottom of the page.

I am beginning to get stats on my Adwords program. Five actualk clickthoughs so far but lots of info on words that are used.

"search constructed knowledge" has had no interest at all so I have taken it out of the copy. Replaced by "learning with search". "Learning" has a following so this may work better.

Following Google University I have been thinking more about words and numbers and how to link in to advertising. Looking again at Eurekster it turns out they have started to include advertising so I have added this to each Swicki. I am about to get some actual stats on a global basis, well not global exactly but from the web as a whole. Previously trying to reach a UK audience has been confusing, all the stats show a 15% UK audience or close to this.

Information World Review is now covering 'Office 2.0' as well as 'Enterprise 2.0'. As the Wikipedia prefers 'enterprise social software' I have decided to add all the options to the learn9 wordcloud. They are each very small at the moment. For 'enterprise 2.0' there were 130,962 sites earlier today. The 'Enterprise Social Software' in Wikipedia showed up ahead of the ZD Net blog. 'Office 2.0' finds 215,755 but I think some are just about Office in general. 'Enterprise Social Software' finds only 45,012 but they ae mostly interesting, extended blog writing for example. 'Information 2.0' finds 461,301 but I can't see any pattern in this. It is a term for the Online Information show. i may add it if something else happens. I may take them off again, but it seems a good way to track some of the discussion through the conference phase.

This photo from Google University at AdTech. I plan to compare this with the Online Information event later this year. In the UK normally you need the Privy Council to agree to the use of the name "University". Somehow the US approach is gaining strength that companies can set up a university as well.

More on the content later. A lot of it was round the idea of a 'quality score', mostly based on how relevant your advert would be to a particular search query. I am thinking about how this fits with other quality theory.

Meanwhile Google Video seems to have given up the struggle with YouTube and opted for the high ground and more academic content. UC Berkeley have deposited a mass of course records. I liked one about search quality but it took them a while to get the slides working. The video just rolls on, this approach is not very mysterious.

The Online Information event is around the theme of "Information 2.0". Not sure what this implies but I am trying to mix it around "Web 2.0" just to check out what the official information scene has to offer. Open Access Journals for example do not yet carry the same weight as the expensive ones but some form of knowledge exists just through search and the web in general.

I have put a comment on the official blog, following on from David Weinberger last year. The IWR blog seems to be questioning the "Web 2.0" term as suffering a loss of meaning over time. The conference in San Francisco will surely come up with something though.

Off to Adtech tomorrow, including the Google University. Almost entirely about advertising and stats analysis, I think. The use of 'university' as a word is a US approach, when applied to companies. Personally I think a Google University should exist all year round not just on special occasions. There is an online version so this is a case of 'blended learning'.

Meanwhile Cambridge University has come up with a new approach to A Levels. See 'Fast Forward to the Past' in the Guardian. There is a very short list of suitable subjects for a new 'pre-U' qualification for the really bright people for the top unis. 'Media Studies' is not on the list, or design technology or IT. Economics ok but not sociology. Too close to media studies probably.

Back in Exeter. seem to have been in Lancaster a while.

Written for OhmyNews about buildings and open space in Morecambe.

I didn't mention the buildings on the campus as they were not part of the schedule. 76 Church Street is currently in use for a mobile computer operation. Lots of personal computers on a network. Seems to work ok even in a Jacobean / Georgian context. So why is trhe university showing off InfoLab? For 40 years or so most of the buildings were hidden from the motorway. In the discussion on the KBE there was not much discussion on technology as such. What sort of equipment is inside the building? an IBM mainframe? Some sort of cooling device for a hot chip? Maybe they could have used an old building instead. Is the shape just rhetoric in another form?



viewed from Galgate



official photo

Yesterday wrong about the statement there are few people here from SE England. Allan Willimas is here from London Met. Paper on mobility but I missed it.

Day one of the Knowledge Based Economy conference. I am in the library where the web works ok but there is no coffee. Otherwise fine.

Conference has started well. the idea of knowledge is not limited to academic sources. Michael Hulme emphasised personal knowledge and collaborative knowledge creation through blogs and wikis. "The onus of critical judgement is thrown back to the individual."

John Urry commented that the role of the individual is balanced by a dependence on computers and electronic systems with 'a dark and dystopic side of systemic dependencies' liable to catastrophic failure. Not sure if systems will be seen with any encouraging potential but this is only day one.

Some discussion on whether the KBE is centred on London and the south east in the UK. One thing I notice is that the people attending are not from Oxford, Cambridge or London academic sites other than DEMOS. Not sure why this may be.

From the first workshop I discover that 'excellence' and quality are among the top issues in editorial coverage of higher education in the USA. Based on looking at 252 articles in the New York Times, LA Times and Washington Post. So quality could be a topic of interest for academics. The discussion suggested that most of the articles responding to journalists came from individual academics rather than any organised presentation by universities as a group.

I have started a topic on the Prolearn discussion space

http://www.prolearn-online.com

forums and polls , then "Engaging SMEs in e-learning"

My paper is a bit off topic for e-learning but a lot could follow. I have put some questions about 'network management learning' at the end. I still don't understand most of what is written but it could be worked through later.

I have printed out copies of the paper for the IAS conference on the Knowledge Based Economy, so that is the final version this week.

PDF version now on the Learn9 site.
Also an open document. Open Office required but I am gradually getting used to it and I think most people should have access to a copy.

The slides PDF just as previously. About 2 meg.

Meanwhile I am trying to update an article on quality for OhmyNews. Previously i did one based on Quality Circles and mentioning ISO 9000 towards the end. I am trying to do another one leading on the latest ISO survey. This continues to show growth in China and slight decline in the UK. It has been suggested I should explain more about the background so this needs working on. Maybe I will get some ideas during the conference.

One problem I can't avoid is that I do not know anything about how ISO 9000 is used in China or an Asian take on quality. The journalism takes the form of asking a question. Maybe later others will send in reports to OhmyNews and the editors will shape something together.

Current version-

Continued growth in China use of ISO 9000
Mixed sector pattern in USA and UK

The ISO survey for 2005 shows continued growth in the use of ISO 9000, a standard for quality assurance and in the environmental standard ISO 14000. The two standards are connected by a common approach to auditing, systems thinking and learning through corrective action and system review. Growth continues strongly in China, where there is now the largest number of ISO 9000 certificates. Growth in the UK has stopped but there is interest in the specialised standard for medical equipment.

China now has 143,823 certificates, up by 10,000 from 2004. The ISO comments that "the strong performance of China, which is again in the top 10 countries for growth in both ISO 9001:2000 and ISO 14001 certification, and of India, which is again in the top 10 for ISO 9001:2000 growth and enters the top 10 for ISO 14001 growth, is no doubt partly linked to their increasing participation in global supply chains, in export trade and in business process outsourcing."

The standard may be seen as essential for getting onto the list of suppliers for companies that also use ISO 9000. There has not been much research on how the standards are used but given the current scale there are probably sites where the standard is being used creatively.

In the UK the number of certificates is now below 50,000 rather than above as in 2004. There had been a previous dip while companies adjusted to the revised version of the standard in 2000. The standard originally started as a UK standard (BS 5750) so some observers have suggested that the UK decline in use shows there are problems in maintaining the paperwork and that long term benefits may not occur. The 2000 revision calls for involvement by senior management in system review. It is possible that there has been some reluctance around this.

The ISO comments on the rising importance of services in the global economy. "nearly 33 % of ISO 9001:2000 certificates and 31 % of ISO 14001 certificates in 2005 went to organizations in the service sectors. The latter statistic also illustrates that good environmental management is not just for smoke stack industry and that service providers are accepting their social responsibilities in this area."

Japan is way ahead of China on the environmental standard - 23,466 compared to 12,683. The USA has just over 5,000. Japan has other approaches to quality but the support for ISO 14000 suggests that it is possible to use the methods as part of a management approach.

Figures are also published for two specialised standards based on ISO 9000. ISO 16949 covers automative products in the car industry. This replaces previous industry and company standards. In this sector the USA leads with 3,693 compared to 2,151 for China and 2,115 for Germany. The USA also leads on ISO 13485 for medical equipment with 1310 certificates, followed by the UK with 973 and Germany with 824. There has been a view that the USA has had no need to adopt ISO 9000 as quality policies already exist. This may change with the example of automative and medical. At least there will be some sectors with relevant experience.

I am unable to explain the mixed pattern across countries and sectors. There is very little information available on how the standards are used. Other reports for OhmyNews might help to give some background on particular countries or regions. The recent conference on citizen journalism considered 'best practices' so some quality theory could be relevant without getting too lost in ISO language.

There is some evidence on the web that ISO 9000 systems can work alongside quality circles and moves for improvement. Joseph Nebus has reported on a trip to Thailand where he had his first trip in an ISO 9000 certified taxi. He found much publicity for ISO 9000 also in Singapore as well as support for quality circles with 12% of the workforce participating.

By contrast, quality circles have almost disappeared in the UK. David Hutchins recently updated an article on his website originally from 1982, with this explanation-

"In the year 1998 there were reported to be more than 20 million Circles in China and in every country in the Far East. Both Toyota and Honda announced in 2004 that they are going for 100% involvement in Quality Circles in all of their plants worldwide.

Toyota and Honda are both making huge profits in their manufacturing plants in the USA, China is about to enter that market. At the same time, General Motors are reported to have lost $1.5Bn in the first six months of 2004, MG Rover was liquidated and the plant is now owned by the Chinese.
Ford also lost money and Chrysler are currently in deep trouble. Of course it is not all down to Quality Circles, it would be stupid to suggest that it was but they are part of the reason and that is good enough! Why do Toyota and Honda clearly regard the concept to be so important whilst the West completely ignores it? Who is right? ."

My previous report "Quality Control Goes Round in Circles" covered some background to this. One possibility is that the approach to quality circles has a consequence for the suitability of ISO 9000.

I have started up a home on US Cyworld. It takes a while to get used to this. Mostly for swapping music files etc. i guess but I am also interested in how quality ideas fit in. I found out about Cyworld through OhmyNews. The US launch is a new phase. I have started a 'quality club'. Unfortunately I can't load a text or graphic. Text ok but graphic falls over and then you can't save anything. I think the launch is official, not a beta site but still an issue there I think. Maybe I should be scrolling down to some other button.

I have written for OhmyNews a report on the latest ISO survey on 9000 and 14000. The growth in Asia contrasts with UK stasis. Hard to explain and I can't claim to know what is happening. OhmyNews and Cyworld may contribute a space for a discussion. They are based in Korea but gradually involving wider communities.